The formula is plant-based and gentle, so you can use it with complete confidence.

Our PromiseWe want you satisfied. Enjoy a 15-day hassle-free return/exchange for peace of mind.Eligible for Return/Exchange

  • Damaged, leaked, or dried items
  • Wrong model, scent, quantity
  • Quality defects
  • Allergic reactions from ingredients

Not Eligible

  • Unsealed items (no quality issues)
  • Damage from improper storage (sunlight, high temp)
  • Subjective reasons (dislike smell, thickness, etc.)
  • Minor appearance issues not affecting use
  • Allergies to listed ingredients (unchecked beforehand)
  • Post-shipment changes of mind, duplicate orders
  • Misuse against instructions (e.g., flushing non-flushable wipes)
  • Tampered packaging, mixed liquids
  • Partial returns of multi-packs
  • Heavily used/damaged (unresellable)
  • Beyond 15-day window
  • Final sale/clearance items

How to Request:

Email service@tinkkie.com with "Return Request + Order Number", photos, and details. Response within 1-2 business days.Shipping Costs

  • Our fault (damage, wrong items): We cover costs
  • Personal reasons: You cover costs
  • Bundles: Full-package returns only

Processing

  • Exchanges: Shipped within 1-3 days of receipt/inspection
  • Refunds: Processed within 1-2 days of approval; 3-7 days to reflect in your payment method

Misuse PolicyWe may limit service for repeated unsubstantiated claims, excessive non-defective returns, misuse of policy, etc. Tinkkie reserves the right to deny service.Updates & InterpretationPolicy may update without notice (posted here). Tinkkie retains final interpretation rights.