Refund policy

Our Promise to You

We always want you to be satisfied with your shopping experience at Tinkkie. If something goes wrong, don’t worry—we offer a 15-day hassle-free return and exchange service so you can shop with peace of mind.

Situations Eligible for Return or Exchange

· Received damaged items, leakage, or dried wipes.

· Incorrect product model, scent, or quantity received.

· Obvious quality defects.

· Allergic reaction caused by product ingredients.

Situations Not Eligible for Return or Exchange

· Unsealed product without quality issue.

· Damage due to improper storage (e.g., direct sunlight, high temperature). 

· Subjective reasons like 'don’t like the smell', 'too thin', 'not wet enough'.

· Minor appearance differences that do not affect use (e.g., wrinkles, color variation).

· Known allergies not checked before use despite ingredients being clearly listed.

· Duplicate orders or no longer needing the item after shipment.

· Incorrect usage that contradicts instructions.

· Misunderstanding of usage—e.g., flushing non-flushable wipes.

· Tampering with packaging or mixing in other liquids.

· Requesting partial return of multi-pack items.

· Heavy use or severe damage to packaging preventing resale.

· Return request submitted after 15-day window.

· Items marked final sale, clearance, or non-returnable in description.

How to Request a Return or Exchange

· Email: Send to service@tinkkie.com with subject 'Return Request + Order Number' and include photos of the product and explanation.
We'll review your request and respond within 1–2 business days.

Who Pays for Shipping

· If the return is due to our fault (e.g., damaged, wrong item), we will cover all shipping costs.

· If for personal reasons (e.g., no longer needed), the customer must cover all shipping expenses.

· For bundled products, only full-package returns are accepted; partial returns are not eligible.

Processing Time for Refunds and Exchanges

· Exchanges will be shipped within 1–3 business days after we receive and inspect your return.

· Refunds will be processed within 1–2 business days after request approval or return receipt.
It typically takes 3–7 business days for the refund to appear on your original payment method, depending on your bank or payment platform.

Misuse Policy

To ensure fair use of return rights, we may limit service if we detect:
· Repeated vague return claims without clear evidence.

· Excessive returns for non-defective reasons.

· Misuse of known limitations or ingredient info.

· Heavily used product returns.

· Partial returns of bundled products.
If misuse is suspected, Tinkkie reserves the right to deny service and restrict account privileges.

Policy Updates and Interpretation

Tinkkie reserves the right to update this policy without prior notice. Changes will be published on this page with the date clearly marked.
Tinkkie retains the final interpretation right of this return and refund policy.